Affected services:

  • Project builder API (Panoptes)

Data exports delayed

Opened on Monday 1st July 2019, last updated

Resolved — The database is still operating normally so this issue does appear to be resolved now.

Posted by Adam McMaster

Monitoring — Data exports should now be back to normal. We're monitoring the database server's performance to make sure this issue is resolved.

Posted by Adam McMaster

Identified — Project owners might notice that recent classification data (from the last few days) is missing from the data exports CSV files. This is being caused by one of our database replicas falling out of sync with the primary database. We're working to bring it back into sync now. All classification data has been safely recorded and will become available to export as soon as the replica database is back in sync.

Posted by Adam McMaster